How long will it take to receive my order?

Typically, it takes 7-12 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we don't ship internationally.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: +6514772899

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

Have questions about your order, shipping, or returns? Find quick answers to our most frequently asked questions below. If you need further assistance, feel free to reach out to our support team.

1. Where do you ship?

We currently ship only within the United States. Unfortunately, we do not offer international shipping at this time.

2. How long does shipping take?

Free Standard Shipping: 7–12 business days
Express Shipping: 5–7 business days
Please note that all orders require a 1–3 business-day processing time before shipping.

3. When will my order be processed?

Orders are processed Monday through Friday (excluding weekends and holidays). Orders placed after 6:00 PM CT will be processed the next business day.

4. How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. You can use that link to track your package directly on the carrier’s website (USPS, FedEx, or UPS).

5. What should I do if I entered the wrong shipping address?

Please contact us immediately at support@bebyra.com or via live chat. If your order hasn’t been processed yet, we’ll update the address for you. If it’s already shipped, we unfortunately can’t change it.

6. Can I cancel or change my order after placing it?

You may request a change or cancellation within 24 hours of placing your order by emailing support@bebyra.com. After that, we may not be able to make changes if the order has already been processed or shipped.

7. What if my package is missing or damaged?

If your order arrives damaged or doesn’t show up, contact us within 48 hours of delivery at support@bebyra.com. Please keep the original packaging and provide photos if applicable — it helps us resolve your issue faster.

8. Do you offer returns or exchanges?

Yes! If you’re not satisfied with your purchase, you may request a return or exchange. Please see our Return Policy page for full details.

9. Do you offer free shipping?

Yes, we offer Free Standard Shipping (7–12 business days) on all U.S. orders. Express Shipping (5–7 business days) is available for faster delivery at an additional cost of $14.99.

10. How do I contact customer support?

You can reach our customer support team via our Contact Page or through the live chat available on our website. We’re always happy to help!

Need Assistance?

If your question wasn't answered above, please feel free to reach out to us directly:

Shop Name: Bebyra

Email: support@bebyra.com

Phone: +1 (651) 477-2899

Business Address: 15556 Danbury Ave W, Rosemount, Minnesota 55068, United States

Live Chat: Available directly on our website

Business Hours: Monday - Friday, 9:00 AM to 6:00 PM (CT)